Revolut plans to slow hiring as AI handles more operations
Revolut is pulling back on hiring. The reason, according to founder and CEO Nik Storonsky, is that AI automation has taken over enough of the business that adding more headcount makes less sense than it used to.
Storonsky told the Cheeky Pint podcast that Revolut started using AI to optimise customer support roughly two years ago. Since then, the rollout has spread. He also described optimising operations based on the relative strengths and weaknesses of people inside the company.
The Operator Takeaway
Revolut is one of the larger fintech companies in the world, so when its CEO says AI is replacing headcount growth rather than just supplementing it, that is worth noting. The customer support use case is the one most operators encounter first, but Storonsky’s framing suggests the automation footprint at Revolut now goes well beyond support tickets.
For small teams and solopreneurs, this is the direction of travel. The question is not whether AI will compress your hiring needs. It’s which functions you automate first and how fast you move.
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