Genesys bought Pinkfish to add 500+ integrations and 25,000 MCP tools to Genesys Cloud AI, targeting end-to-end customer service automation across CRM, ERP, ...

80% of sales need 5+ follow-ups but 44% of reps stop after one. Here's how to build an AI-assisted follow-up system that recovers deals without killing trust.

A practical how-to for freelancers and small business owners: automate invoicing, payment chasing, and expense capture for £40-100/month. Setup takes one ...

A tested 8-step process for automating 40 to 70 percent of customer service tickets using real helpdesk data, not generic templates. Includes tool picks and ...

Two-thirds of B2C teams missed a cultural moment last year because they moved too slowly. Klaviyo's 2026 Match Day Ready Report maps four shifts in how AI is ...

Klaviyo's 2026 Match Day Ready Report found that slow content pipelines cost marketers real revenue. Here is the 5-step vibe marketing workflow meant to fix ...

AI systems now evaluate products and initiate purchases directly. Here is a six-step guide to making your online store readable, crawlable, and checkout-ready ...

OpenAI released GPT-5.6 with three specialized variants and launched ChatGPT Work, an autonomous agent for workplace automation. Here is what was announced.

Zero-click AI search is shrinking open-web ad inventory and raising CPMs. Plus: ChatGPT phone leads convert at 49%, Google's 17 August bid target deadline, and ...

A Bluesky user found Claude citing their long-form articles within months of publishing. The pattern: specific topics, insightful writing, and inbound links.